FAQs

1. How long does shipping take?

Shipping time depends on your location:

• United States: 7–9 business days

• Other countries: 10–20 business days

Please note that processing time (1–5 business days) is not included in shipping time.

2. Where is my order? How can I track it?

Once your order has been shipped, you can track it here:
👉 https://www.17track.net/en

Simply enter your tracking number to view the latest shipping status.

3. What is my tracking number?

After your order is shipped, you will receive a shipping confirmation email that includes your tracking number.

If you don’t see it, please check your spam or promotions folder.

4. What is the current status of my order?

• After placing an order, you will receive an order confirmation email.

• Order processing usually takes 1–5 business days.

• Once shipped, you will receive a shipping confirmation email with tracking information.

You can track your order anytime at:
👉 https://www.17track.net/en

5. I didn’t receive any confirmation email. What should I do?

If you did not receive an order or shipping confirmation email, please contact us at:
📧 service@kumapop.com

Be sure to include your order ID so we can assist you faster.

6. How do I request a return or refund?

Please review our Return Policy before submitting a request.

If you still wish to proceed, contact us at:
📧 service@kumapop.com

Please include your order ID, and our support team will assist you accordingly.

7. How do I use a discount code?

When entering a discount code, please:

• Make sure all letters and numbers are entered correctly

• Do not include extra spaces

If the code still doesn’t work, contact us at:
📧 service@kumapop.com